1. Data Controller

The personal data collected through the website is processed by REPROBCN S.L. (Repro Barcelona), responsible for managing user requests and providing information about services. Contact details:

REFORMES I PROJECTES REPROBCN SL.

• Tax ID (CIF): B67123364
• Registered address: C/ Josep Pla 184, 08020 Barcelona, Spain
• Email: info@reprobarcelona.com
• Phone: +34 627 011 370
• Website: reprobarcelona.com

2. Purpose of Data Processing

The personal data provided by users will be processed for the following purposes:

Handling inquiries

Manage and respond to requests for information made through contact forms, email or telephone.

Preparing quotations

Analyze customer needs and develop customized budgets related to reforms, rehabilitations, interior design, construction and associated services.

Customer management

Manage the contractual relationship derived from the contracting of services, including technical visits, planning, execution of works, monitoring of projects, billing and post-sale attention.

Compliance with legal obligations

To comply with the legal, tax, accounting and administrative obligations derived from business activity.

Commercial communications

Sending information about services, promotions, news, or content related to the company's activities where prior consent has been obtained or another lawful basis applies.

3. Legal Basis for Processing

The processing of your data may be based on the following legal bases:

• The data subject's explicit consent.
• The implementation of pre-contractual measures requested by the user.
• The performance of a service contract.
• Compliance with legal obligations applicable to the data controller.
• The company's legitimate interest in customer management and service improvement.

4. Categories of Data Processed

The following categories of personal data may be processed:

• First and last name
• Postal address.
• Email:
• Phone number.
• Information relating to the property or renovation project.
• Financial information required for quotations and invoicing.
• Any other information voluntarily provided by the user.

Special categories of personal data are not requested or processed unless strictly necessary and supported by an appropriate legal basis.

5. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes for which they were collected.

As a general rule:

• Information requests: up to 12 months from the last interaction.
• Unaccepted quotations: up to 24 months.
• Customers: for the duration of the contractual relationship and thereafter for the periods required by tax, commercial, and administrative regulations.
• Commercial communications: until the data subject withdraws consent or unsubscribes.

Once these periods have expired, the data will be blocked and subsequently deleted in accordance with applicable legislation.

6. Recipients of the Data

Personal data will not be sold or disclosed to third parties except where required by law or when necessary to provide the contracted services.

The following parties may have access to the data:

• Tax, labour, and accounting advisors.
• Financial institutions.
• Technology service providers.
• Web hosting and email service providers.
• Public authorities where legally required.

All data processors will be contractually bound by confidentiality and data protection obligations.

7. International Data Transfers

As a general rule, no international transfers of personal data are carried out.

If technological tools provided by companies located outside the European Economic Area are used, such transfers will be carried out with the appropriate safeguards required by the GDPR.

8. Data Subject Rights

Users may exercise the following rights:

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to object.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise these rights, please send a request together with a copy of an identification document to:

info@reprobarcelona.com

The request should clearly indicate the right you wish to exercise.

9. Complaints to the Supervisory Authority

If you believe that the processing of your personal data does not comply with applicable data protection legislation, you may lodge a complaint with the competent supervisory authority:

Spanish Data Protection Agency (AEPD)

Further information is available from the AEPD.

AEPD

10. Information Security

REFORMES I PROJECTES REPROBCN SL. implements the necessary technical and organisational measures to ensure the security, integrity, and confidentiality of personal data, preventing unauthorised access, alteration, loss, or unlawful processing.

However, users should be aware that Internet security measures are not completely infallible.

11. Social media

The company may maintain corporate profiles on social media platforms.

The processing of personal data of users interacting with these profiles will be governed by the privacy policies of each platform, as well as by this Privacy Policy where applicable.

12. Changes to this Privacy Policy

REFORMES I PROJECTES REPROBCN SLreserves the right to modify this Privacy Policy to reflect legislative changes, case law, or changes to the company's activities.

Users are encouraged to review this policy periodically to remain informed about the use of cookies on this website.

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